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Online Campus Learning and Operations

March 17, 2020 – afternoon IT Help Desk update

To the NEC Community:

As we begin our online phase of campus learning and operations, we wanted to clarify some information for users. We hope to ease the transition as much as possible in what we know is going to be a new experience for many.

VPN — If you use the NEC VPN please note that you ONLY NEED IT FOR BANNER ADMIN, ARGOS, AND SHARED DRIVES. You do not need it to check email, Sharepoint, MyNec, or Zoom.

Regular Hours of Operation — 8:00 a.m.—5:00 p.m. Monday through Friday, other times will be monitored for critical issues.

Helpdesks will not be staffed physically. To contact IT please use:

Spaulding Computer Lab will be open from 8:00 a.m—5:00 p.m. (computers in the Simon Center will not be operational)

Staff will be on campus as needed to address issues as they arise.

Thank you for your understanding as we strive to meet your needs in an ever-changing situation.

– Information Technology Department