Additional Services

Information Technology (IT)

Contacting IT
For urgent, 24/7 support please call 877.290.3627 or visit https://support.nec.edu and use the live chat feature.

For low-priority or not time-sensitive issues, please email helpdesk@nec.edu.

For the following specific services, please use the email addresses below so that your request is routed correctly and efficiently:

• For Door Access issues in Henniker, please continue to reach out to dispatchers@nec.edu.
• For Door Access issues in Manchester, reach out to idcards@nec.edu.
• If you receive an email that you suspect is spam or a phishing attempt, please forward it to phishing@nec.edu.

You may also visit the Help Desk in Henniker in the lower level of the Danforth Library, or in Manchester on the first floor of Lowell.

Tips for Technology Use at NEC
Setup and test any computer and software you purchase BEFORE coming to the NEC campus. While we can assist with many problems, knowing your computer and software works before getting to campus will make it that much easier when you get here. When you arrive on campus, so will every other student. Please avoid the lines and check your new computer and software before you arrive.

Wireless Network Services for Residence Halls. NEC has partnered with Apogee, a specialized provider of residential networks, to deploy and support an advanced wireless network for our residence halls, featuring 100% wireless connectivity, 24/7 student support, and more. For more information and to set up your account please visit MyResNet.com or call Apogee’s 24 hour support at 855.377.4156 for the Henniker campus, and 833.548.0090 for the Manchester campus.

Ensure your computer meets all the requirements for using the NEC network before coming to campus. See this page for more information: Orientation Guide – Accessing the New England College Network

Other suggested items to bring

• Network cable – 15-20” (also known as an Ethernet cable or data cable)
• Cable lock – to physically lock your computer in your room
• USB Flash drive – for easy storing and transporting of files
• Chargers – and power cords for all your gear
• Warranty information for your computer in case you need warranty support from the vendor

Tip Sheets

• Xfinity on Campus
• Classroom Internet Access
• Installing Microsoft Office 365 on your device
• Laptop Recommendations
• Microsoft Single Sign-On Password Reset
• NEC Wireless Guest Sign in
• Setting up your OneDrive
• Setup NEC email on your Mobile Device

Information Technology at NEC

• Discounts on Computers and Software
• IT Resource Map-Henniker
• Web Addresses for Directly Accessing NEC Services

NEC CARES Reporting

What is the CARES Act?

The Coronavirus Aid, Relief and Economic Security (CARES) Act is federal legislation that was signed into law to provide economic relief to organizations and individuals affected by the COVID-19 pandemic. The Higher Education Emergency Relief Fund (HEERF) is part of the CARES ACT which provides funds to colleges for emergency financial aid grants to on-campus students who had unexpected expenses related to the disruption of campus operations due to the pandemic.

Veterans Services